Close account requests

Close account request - an option for users to send requests to close their accounts.

It is available in the Account menu when it is allowed for this account:

By clicking the option, the Confirmation screen with the following buttons appears:

By clicking the “Send request” button the request for closing an account is created and the following screen with ability to cancel a request will appear:

While the request is being processed, there are no restrictions on the use of the account.

There are 4 possible statuses of the closing account requests:

  • Submitted - request has been successfully submitted;

  • Accepted - the necessary actions will be completed shortly and the account will be closed;

  • Rejected - request is rejected;

  • Cancelled - request is cancelled.

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