Installation and login
In order to download the application, use the App Store on your Mac. The login screen of the application looks as the following:
To open the application with your account, enter your Login and Password.
Check the 'Save password' if you want the app to store your login credentials.
Changing password
Passwords can be changed anytime and using two schemes. The user can reset his password on the login screen before even entering the app or use the Account menu of the app in case he is logged in. The detailed description of each scheme is given below:
1. Password recovery on the login screen
In case the user has forgotten his password, he should simply click on the 'Forgot password' button located at the bottom of the login screen. The following screen will be opened, where several simple steps should be performed for resetting the password:
Enter your Login in the Login field;
Enter your email address in the Email field. Please note that after entering your credentials, the "Recover" button at the bottom of the screen will become enabled!
Click the "Recover" button and the system will send your recovery key to the specified email;
Check your email for the recovery key and enter it in the Key field. If you already have a key, then you should check the "I have key" box and skip steps 1-3;
The "I have key" box is checked automatically when the password is sent to your email. Enter your new password twice (New/Confirm) and press the "Change" button at the bottom of the screen (please note that "Recover/Change" is the same button).
2. Password recovery from the app
To open the ‘Change password’ / ’Change trading password’ window, select it in the Account menu.
The following steps should be performed to change your password:
Enter your current password in the Current password field;
Enter your new password in the New password field;
Re-enter your new password in the Confirm new password field;
Click Save to activate your new password.
Also, you can select the 'Change trading password' option in order to change your personal code which is used before performing trading operations:
To change this password the user should perform the same steps listed above.
Errors arising when changing the password
When changing the password the user may have some problems, and the following error messages will be displayed:
1. Incorrect current password or login - the message appears if the old password is incorrect or the user does not already exist in the system.
2. Incorrect new password: you cannot use the same password - the message appears if the user enters a new password, which coincides with the old password.
3. New password contains prohibited symbols - the message appears if new password contains prohibited symbols (for example, & etc.).
4. Password cannot be the same as login - this message is displayed if the new password matches the login.
5. Please enter new password - this message is displayed when new password has not been sent to the user or the new password field is empty.
6. Incorrect new password: password should contain 1 number and 1 uppercase letter - this message is displayed if the new password does not meet the required level of password protection (Strong Password required, low level of protection).
7. Incorrect new password: password should contain at least 8 chars and numbers - this message is displayed if the new password does not meet the required level of password protection (Strong Password required, low level of protection).
8. Incorrect new password: password should contain at least 8 symbols including chars, numbers and special symbols - this message is displayed if the new password does not meet the required level of password protection (Strong Password required, low level of protection).
9. Your password can be up to 128 characters long: the password must be no longer than the specified number of characters.
Click 'Log in' to open the application.
In order to update the application, use the App Store on your Mac.
* Minimal system requirements for application for Mac:
macOS version 10.11.
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